IPcelerate Launches Professional Services Organization to Drive VoIP Success

IPcelerate, a provider of advanced VoIP products and technologies, has announced the launch of its Professional Services Organization (PSO), a new business division designed to work directly with customers and partners to maximize IP technology impact and personalize IPcelerate solutions for specific business needs.
This division was specifically created to address customer demands for greater ROI and increased usage from their IP investments. This new division seeks to provide a solid bridge between all parties to strengthen relationships and provide added value.
“Based on our experience, we know that customers make a sizable investment in IP technology, and then are often disappointed with the results because the initial deployment does not match their vision, or they realize there are more areas of the business that can be impacted,” said David Denton, PSO vice president. “To address this, our PSO team offers a host of Discovery and Design Services, all targeted to assist in the discovery process of identifying business goals, personalizing our applications to fit those goals, and then implementing these solutions for maximum impact to the organization.”IPcelerate’s Discovery and Design Services include: Application Discovery Workshops, Application Design Workshops, Configuration and Implementation, Network Review and Validation, and VoIP Business Solutions Services.
“This is an important step in the continuing evolution of applications in the unified communications market,” stated Kevin Brown, president and CEO at IPcelerate. “It is critical that we help our partners ensure their VOIP technology deployments deliver the promises discussed with customers.

To provide the most value to customers, partners, and the company, the PSO team is compromised of seasoned, industry professionals with extensive experience in all facets of VoIP technology, project management, and application discovery and design. IPcelerate is positioned its Professional Services Organization as representing a new level of customer service in this sector.
“At the core of any successful professional services initiative is customer satisfaction; we want to use this division — with our partners — to help customers more effectively apply VoIP application technologies to their business requirements,” added Brown.
Anytime a company is implementing new technology for an organization, it is imperative that the implementation goes smoothly, users are comfortable with the new solution and how it works, and that bean counters realize a swift and robust ROI.
IPcelerate understands the importance of all three when working with clients. They company also understands how intense the competition is in this field and has launched the PSO to not only bring added value to customers and partners, but to also more firmly position the company in the market as providing complete solutions and support.
Source: tmcnet.com