Endeavor Telecom Using Packet Island's VoIP Network Readiness and Monitoring Solutions

Endeavor Telecom, which offers professional installation and technical services to carriers, service providers, systems integrators, VARs and equipment manufacturers, is reportedly using PacketIsland’s VoIP network assessment and monitoring solutions to help it better serve its clients.

Specifically, Endeavor is using Packet Island's VoIPPro Field Service Kit (FSK) to assess WAN and LAN VoIP readiness and Packet Island’s VoIPCare Service to monitor and tweak network performance post deployment. These software/hardware test solutions let Endeavor technicians discover and address network performance problems, such as congestion, phone malfunctions and other VoIP service issues. Plus, with VoIPCare, they can analyze up to 30 days worth of data to see trends in network performance (during high peak periods for different types of traffic) and do ongoing SLA comparison to help ensure service quality. Packet Island's micro-appliances (remotely configurable probes installed at the network edge) also provide IT staff with the data they need for capacity planning, trend analysis, and overall network management activities. "As VoIP deployments become more commonplace in the SMB marketplace, affordable and reliable network assessment and management tools have become an integral part of the process and our offerings complement Endeavor's service portfolio nicely," said Praveen Kumar, co-founder and president of Packet Island, in a press release. "Endeavor's field organization already supports many of the companies that we seek to attract, so we're thrilled to be able to offer our channel a service solution through Endeavor.""Over the past year, there has been a marked increase in the number of our service provider customers who have specifically requested the utilization of Packet Island's solutions," added Justin McLain, CEO of Endeavor Telecom. "We are pleased to answer their call in association with the great folks at Packet Island. There are only a handful of companies that offer a meaningful VoIP assessment tool, and Endeavor certainly considers Packet Island one of the more successful and unique vendors." Packet Island last made news on TMCnet in September when it announced that VoIP solutions provider Protocall Communications was using VoipPro and VoipCare for network assessment and deployment verification, as well as to provide 24x7 monitoring with SLA reporting to its VoIP customers. Protocall, which serves enterprises and SMBs working primarily in the travel, real estate, and mortgage and title industries,offers a diverse set of IP communication products including hosted VoIP, SIP trunking, unified messaging and first-class carrier products such as 800 and T1 services. The company’s robust, feature rich IP PBX is called “Genesis.” Now, with Packet Island’s solutions, it has a powerful tool for LAN and WAN assessment, as well as VoIP deployment verification and network troubleshooting.